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RETURN AND REFUND POLICY

In case any item you received is damaged or defective, please contact us immediately after receiving your order.  You will be required to show us an image of the damaged item together with your invoice. Once we confirm the damage of the item, we will require you to show us an image of the goods packaged in the same way as it was delivered, after which we will process a refund of your payment which you will receive through our Courier Company within 3-4 working days when we collect the item.

In the unusual circumstance where the item received is wrong, you will be required to show us an image of the received item together with your invoice. Once we confirm that the item delivered is wrong, we will require you to show us an image of the goods packaged in the same way as it was delivered, after which we will re-deliver to you the correct item upon exchange of the wrong item within 2-3 working days .

VALID REASONS TO EXCHANGE AN ITEM

  • You have changed your mind about the purchase.
  • The size of a product does not fit.
  • The product is defective.
  • You do not like the product after opening the package.

For the above reasons, you are eligible to return or exchange the product subject to the delivery charges of AED 30.00 excluding of VAT.

Note:     The original Shipping charges are non-refundable.

                  Exchange and Refund is valid only within 7 DAYS after the date of delivery of the Product. No exceptions can be made in this regard.

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